Lost property software for hospitality
Lost property, without interrupting service.
Back2YouAI helps hospitality teams manage lost phones, wallets, bags, and jackets with software built for busy guest-facing operations.
A better handover at every shift.
Hotels, restaurants, bars and clubs have different service rhythms. The record should survive the change of team.
Housekeeping finds it. Reception follows up.
Log a room find with a photo and storage location before the room turns over. Front-desk staff can then look up the item when the guest calls after checkout.
A jacket behind the bar. A call the next day.
Capture the find during close-down, even when there is little time for admin. The morning team can see the details without chasing last night’s staff.
An urgent phone or wallet enquiry
Keep the guest’s description and contact information with the claim. Clear updates and collection instructions reduce uncertainty while staff check the potential match.
An enquiry days after the stay
Search earlier item records and keep unresolved enquiries available for new finds. Follow your venue’s retention policy for stored property.
A considered return is part of the service.
Help the guest understand what happens next, while keeping release decisions with the venue.
- 01
Review the potential match
Compare the guest’s description with the item record. A similar-looking phone or wallet needs more than a visual match.
- 02
Confirm identifying details
Staff check information that distinguishes the item and apply the venue’s ownership policy. Do not ask guests to upload full identity documents or payment card numbers.
- 03
Arrange collection and close the record
Share where and when to collect, retrieve the item from its recorded location, then mark the collection complete after the handover.
See how it fits your service
Request a free demo to explore how hospitality teams use Back2YouAI to handle lost phones, bags, cards, and jackets without slowing down operations.