Operational guide
Why Back2You AI Is Partnering with Voiso for More Connected Guest Service
How Back2You AI and Voiso are bringing lost-property operations and modern customer communications closer together for venue teams.
By Back2youAI · Published
A lost-property enquiry may begin with a phone call or message, but resolving it depends on what happens next. The conversation needs to reach a clear, searchable operational workflow — not another inbox or handwritten note.
That is why we are proud to partner with Voiso. Back2You AI focuses on the lost-property journey; Voiso provides AI-powered contact-centre technology designed to help teams manage customer conversations across channels.
Why communications and operations belong together
Guest service teams should not have to choose between answering quickly and recording information properly. When communication tools and operational systems are considered together, an enquiry can become structured action instead of an extra admin task.
For lost property, that means a guest can reach the venue through a familiar channel while the team maintains a consistent process for logging, matching, verification and collection.
What Voiso brings to the conversation
Voiso describes its platform as AI-powered contact-centre software with omnichannel communication, call-flow building, speech analytics and real-time dashboards. Those capabilities can help customer-facing teams route conversations, understand activity and maintain service during busy periods.
Back2You AI brings the specialist lost-property layer: mobile-first item intake, intelligent matching, guest updates and a clear record from discovery through to return. The partnership aligns two complementary areas of the guest experience.
A shared ambition for venue teams
Our aim is simple: make it easier for venues to give guests a useful answer without adding more disconnected work for staff. We believe good technology should support the people running a venue, especially when enquiry volumes rise.
This is the first partnership we are featuring in our partner network, and we are excited to build it with intention. You can explore Voiso's platform on its website or see the partnership announcement shared on LinkedIn.