Lost property management software
Lost property software. One shared workflow.
Log found items from a phone, connect guest enquiries to your inventory, and keep track of collection. Back2YouAI brings the work out of spreadsheets and scattered inboxes.
- 01Found item
Photo · description · storage location
- 02Guest enquiry
What was lost · where · contact details
- 03Potential match
Connect the enquiry to the item
- 04Verified collection
Staff check ownership and record the return
An item record that keeps working.
A find and an enquiry may arrive hours apart. Keep both sides of the conversation in the same place.
- 01
Photograph and log the find
Add photos, a storage location and any useful details from a phone. Image descriptions help identify the item. In a weak-signal area, uploads wait in the offline queue until they can sync.
- 02
Capture the guest’s enquiry
Keep the guest’s description and contact details alongside your inventory. Staff can review enquiries without rebuilding the history from voicemail and handwritten notes.
- 03
Keep checking for a match
An unresolved enquiry can be checked again when a new item is logged. A potential match links the enquiry to the item for review.
- 04
Verify, then return
The guest receives collection information. Staff check identifying details before releasing the item and record the completed collection. A suggested match does not establish ownership.
Keep the next shift informed.
One record gives security, front-of-house and managers a common starting point.
Find the item and its storage location
Search descriptions or claim codes and see where the item is stored, who logged it and its current status.
See what needs attention
Review open enquiries, items awaiting verification and recent activity. Staff can pick up a claim without starting again.
Handle sensitive property carefully
Card and ID records use limited identifying details. Uploaded images are screened for sensitive information, and staff remain responsible for checking ownership.
AI phone assistance
Take the enquiry. Keep staff on the floor.
Routine calls can become structured enquiries, with the caller’s item details and contact information ready for review. Background matching keeps checking as new items arrive. Staff still verify ownership before release.
Meet our communications partner“I left a brown wallet near the bar. Can you let me know if it’s handed in?”
Card and ID handling, images and guest information are covered in our privacy policy. Discuss staff access and your venue’s process in the demo.
See the software in action
Request a free demo to learn how Back2YouAI helps teams process more claims with less admin, fewer phone calls, and better guest experiences.